MUSLIM BUILDERS
Privacy Policy
Customer Information and Online Payments
Effective date: 13 October 2026
Website: https://mb.gets.net.pk/ | Telephone: +92 321 5680114
1. Introduction
This Privacy Policy explains how Muslim Builders (“Muslim Builders”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit https://mb.gets.net.pk/, request a quotation, contact us, purchase services or make a payment.
Business contact details: Office 01, First Floor, Plot 760, Main PWD Road, Opposite NBP, O-9 B Block, National Police Foundation, Islamabad, Pakistan. Telephone: +92 321 5680114. You may contact us using the details and contact forms published on the Website.
This Policy should be read together with our Terms and Conditions and any project-specific agreement. It applies to information handled by Muslim Builders; third-party providers such as SafePay may separately process information under their own privacy policies.
2. Information We May Collect
Contact and identity information, such as your name, telephone number, email address, correspondence details and, where needed for a project, identification or ownership documentation.
Project and service information, such as property location, plot dimensions, design preferences, project requirements, quotations, drawings, contracts, invoices, payment references and communications with us.
Transaction information, such as the amount paid, date and time, transaction status, payment method type, invoice or order reference, and refund or dispute records.
Technical information, such as IP address, browser and device information, pages visited, approximate usage data, and cookies or similar technologies where used on the Website.
Information you choose to provide through phone calls, forms, email, WhatsApp, social media or other channels. Please avoid sending full payment-card details or security codes through these channels.
3. How We Use Information
We use information to respond to enquiries, prepare quotations, provide real estate, architectural, design, construction and renovation services, manage projects, issue invoices and receipts, and communicate about orders and milestones.
We use transaction and payment references to reconcile payments, confirm invoices, investigate failed or duplicate payments, process eligible refunds and respond to payment disputes.
We may use information to operate, maintain and improve the Website; protect the security of our systems; prevent fraud and misuse; maintain business records; enforce agreements; and comply with legal, tax, accounting or regulatory obligations.
We may send service-related updates. Marketing communications will be sent where appropriate and you may ask us to stop marketing messages, subject to any communications that are necessary to provide a service or meet legal obligations.
4. Legal Basis and Choice
We process information as reasonably necessary to take steps at your request, perform a contract, pursue legitimate business purposes such as security and recordkeeping, obtain consent where required, or comply with legal obligations.
Where processing relies on consent, you may withdraw that consent for future processing where legally available. Some information may still need to be retained to complete a transaction, perform a contract, resolve a dispute or comply with law.
5. Payments and SafePay Payment Gateway
If you choose to pay through SafePay Payment Gateway, SafePay and relevant banks, card networks or payment partners may process information required to authorize, secure and complete the transaction under their own terms and privacy policies.
Muslim Builders may receive transaction details such as the payer’s name or contact information, amount, payment status, transaction identifier, invoice reference and limited payment-method information needed for reconciliation and customer support.
Your payment may be handled through a third-party payment interface. The precise payment data collected and processed depends on the payment method and the integration used. We do not intend to collect or store full card numbers, card security codes, PINs or one-time passcodes in our ordinary business records. Do not send these details to us directly.
Please review SafePay’s own Privacy Policy for details of its processing practices: https://safepay.pk/legal/content/privacy. SafePay’s policy and terms may change independently of this Policy.
6. When We Share Information
We may share relevant information with SafePay, banks, card issuers, payment networks and other payment service providers to process or verify payments, manage refunds and disputes, detect fraud and maintain transaction records.
We may share information with professional advisers, accountants, auditors, legal advisers, IT and website hosting providers, communication providers and contractors where they need it to support our operations or deliver services.
We may disclose information where required by law, a court, a regulator or a lawful government request, or where reasonably necessary to establish, exercise or defend legal claims, protect rights, prevent fraud or protect safety.
We do not sell personal information as a standalone product. We share only information reasonably relevant to the purpose, subject to applicable law and any additional terms agreed with you.
7. Cookies and Website Analytics
The Website may use essential cookies or similar technologies for site functionality, security and user preferences. If analytics or advertising technologies are enabled, they may collect usage and device information to help us understand website performance or improve communications.
You can manage cookies through your browser settings. Disabling certain cookies may affect some Website functions. Any consent choices or cookie controls displayed on the Website should also be followed.
8. Security
We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, alteration, disclosure or misuse. No website, network or electronic storage method can be guaranteed completely secure.
Access to customer information should be limited to people who need it for legitimate business purposes. Where a third-party provider processes payment information, its security responsibilities are governed by its own arrangements and applicable requirements.
9. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining project and financial records, handling refunds or disputes, meeting legal or tax obligations, and establishing or defending legal claims.
Retention periods vary depending on the type of record, the nature of the project, applicable legal requirements and whether a dispute or other matter remains unresolved. Information may be securely deleted, anonymized or archived when no longer required.
10. Your Rights and Requests
Subject to applicable law, you may request access to personal information we hold about you, correction of inaccurate information, deletion where permitted, restriction or objection to certain processing, or withdrawal of consent where consent is the basis for processing.
To make a request, contact us using the details in section 12 and provide enough information for us to identify the relevant records. We may need to verify your identity before responding. Some information may have to be retained to comply with law or resolve a transaction or dispute.
11. External Websites and Children
Links to third-party websites are provided for convenience. Their privacy practices are controlled by those providers, and we encourage you to read their policies before sharing information.
Our Website and services are intended for people able to enter into relevant transactions under applicable law. If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review the matter.
12. Changes and Contact
We may update this Privacy Policy from time to time. The current version will be published on the Website with an updated effective date where appropriate.
Muslim Builders
Website: https://mb.gets.net.pk/
Telephone: +92 321 5680114
Office: Office 01, First Floor, Plot 760, Main PWD Road, Opposite NBP, O-9 B Block, National Police Foundation, Islamabad, Pakistan